{"id":8708,"date":"2021-02-02T16:39:23","date_gmt":"2021-02-02T16:39:23","guid":{"rendered":"https:\/\/lescollectionsprivees.com\/?page_id=8708"},"modified":"2025-05-23T09:16:51","modified_gmt":"2025-05-23T09:16:51","slug":"return-deliveries","status":"publish","type":"page","link":"https:\/\/lescollectionsprivees.com\/en\/livraisons-retours\/","title":{"rendered":"Shipping & Returns"},"content":{"rendered":"

Transporting your parcel<\/strong><\/h3>\n

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Colissimo with tracking and drop-off without signature. Standard delivery is by Colissimo with tracking and drop-off without signature. If you prefer delivery by Colissimo Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online as soon as possible.<\/p>\n

Shipping costs include packaging, handling and postage. They may include a fixed part and a variable part depending on the price or weight of your order. We advise you to combine your purchases into a single order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.<\/p>\n

Packages are oversized and protected.<\/p>\n

RETURNS - REFUNDS AND RIGHT OF WITHDRAWAL<\/h2>\n

Conditions of withdrawal<\/h3>\n

The customer has a right of return of fourteen (14) days from receipt of the totality of his order to retract without necessarily giving a reason.
\nTo exercise the right of withdrawal, the customer must notify his decision to withdraw from his order by an unambiguous statement specifying his full name, e-mail, address, order number and date:<\/p>\n

    \n
  • by e-mail: contact@lescollectionsprivees.com<\/li>\n
  • by phone: +33 6 58 55 14 29<\/li>\n<\/ul>\n
    Refunds & Returns<\/h5>\n
      \n
    1. In the event of the Customer's withdrawal, L.P.S will reimburse any payments received from the Customer without undue delay and, in any event, no later than fourteen (14) days from the date on which L.P.S is informed of the Customer's decision to withdraw.<\/li>\n
    2. If the Customer withdraws from the entire order, L.P.S will reimburse all payments received from the Customer for this order.<\/li>\n
    3. In the event that the Customer withdraws from part of the Products in the order, L.P.S will reimburse the amount of the Products returned.<\/li>\n
    4. The refund will be made by the same means of payment that the Customer used for his\/her order or by bank transfer.<\/li>\n
    5. L.P.S may defer this reimbursement until receipt and verification of the Products.<\/li>\n<\/ol>\n

      We accept returns of both defective and non-defective products. Only new, unused products may be returned. Returns are at the customer's expense. Refunds are made 48 hours after receipt and verification of the package.
      \nPackages must be returned to the following address:<\/p>\n

      L.P.S<\/p>\n

      15 rue de la litte<\/p>\n

      92390 Villeneuve la garenne<\/p>\n

      The Customer is responsible for the cost of returning the complete order or Products.<\/p>\n

      Exceptions to the right of withdrawal<\/strong><\/h3>\n

      In accordance with the provisions of article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to : The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the consumer and express renunciation of his right of withdrawal. The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period. The supply of goods made to the consumer's specifications or clearly personalized. The supply of goods likely to deteriorate or expire rapidly. The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection. The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional. The supply of audio or video recordings or computer software when unsealed by the consumer after delivery. The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications. Transactions concluded at a public auction. The supply of digital content not supplied on a physical medium, the execution of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal. Article 7- Availability Our products are offered as long as they are visible on the https:\/\/lescollectionsprivees.com website and within the limits of available stocks. For products not in stock, our offers are subject to availability from our suppliers. If a product is unavailable after you have placed your order, we will inform you by e-mail. Your order will be automatically cancelled and no bank debit will be made. Furthermore, the https:\/\/lescollectionsprivees.com website is not intended to sell its products in large quantities. Consequently, the company\u00a0Manager<\/strong>\u00a0reserves the right to refuse orders for identical items.<\/p>","protected":false},"excerpt":{"rendered":"

      Le transport de votre colis Les colis sont g\u00e9n\u00e9ralement exp\u00e9di\u00e9s en 48h apr\u00e8s r\u00e9ception de votre paiement. Le mode d\u2019exp\u00e9dition standard est le Colissimo suivi, remis sans signature. Si vous souhaitez une remise avec signature, un co\u00fbt suppl\u00e9mentaire s\u2019applique, merci de nous contacter. Quel que soit le mode d\u2019exp\u00e9dition choisi, nous vous fournirons d\u00e8s que […]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8708","page","type-page","status-publish","hentry"],"yoast_head":"\nLivraisons & Retours - Les Collections Priv\u00e9es<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lescollectionsprivees.com\/en\/return-deliveries\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Livraisons & Retours - Les Collections Priv\u00e9es\" \/>\n<meta property=\"og:description\" content=\"Le transport de votre colis Les colis sont g\u00e9n\u00e9ralement exp\u00e9di\u00e9s en 48h apr\u00e8s r\u00e9ception de votre paiement. Le mode d\u2019exp\u00e9dition standard est le Colissimo suivi, remis sans signature. Si vous souhaitez une remise avec signature, un co\u00fbt suppl\u00e9mentaire s\u2019applique, merci de nous contacter. 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